Terms & Conditions

By accessing, browsing, or using any services provided by Ascend Capital Bank ("the Bank", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must discontinue use of our services immediately.

To open and maintain an account with us, you must:

• Be at least 18 years of age or of legal age in your jurisdiction
• Provide accurate, complete, and up-to-date identification documents as required by UK financial regulations
• Maintain the security of your login credentials, passwords, and transaction PINs at all times
• Notify us immediately of any unauthorised access or suspicious activity on your account
• Use your account solely for lawful purposes and in compliance with applicable laws and regulations

You are solely responsible for all activities that occur under your account, whether or not authorised by you.

All financial transactions processed through Ascend Capital Bank are subject to the following conditions:

• Transactions are subject to verification, compliance checks, and approval by the Bank
• We reserve the right to decline, delay, or reverse transactions that appear fraudulent, unlawful, or in violation of our policies
• Transfer limits, fees, and processing times may apply and are disclosed at the point of transaction
• Exchange rates for international transactions are determined at the time of processing and are subject to market fluctuations
• Recurring transactions and standing orders are your responsibility to manage and cancel when appropriate

We employ industry-standard security measures including encryption, two-factor authentication, and continuous monitoring to protect your account. However, you must also take reasonable precautions:

• Never share your passwords, PINs, or one-time verification codes with anyone, including bank staff
• Use strong, unique passwords and enable two-factor authentication when available
• Keep your registered email address and phone number up to date for security notifications
• Be vigilant against phishing attempts — we will never request your full credentials via email or phone

The Bank shall not be held liable for losses arising from your failure to protect your account credentials or from unauthorised access caused by your negligence.

To the fullest extent permitted by UK law:

• The Bank shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services
• We are not responsible for service interruptions caused by circumstances beyond our reasonable control, including system maintenance, natural disasters, or third-party failures
• Our total liability to you for any claim shall not exceed the balance held in your account at the time the claim arises

We reserve the right to suspend, restrict, or terminate your account at any time if:

• You breach any of these Terms and Conditions
• We reasonably suspect fraudulent activity, money laundering, or other financial crimes
• You fail to provide requested verification documents within the specified timeframe
• Your account remains dormant for an extended period as defined by our inactive account policy

You may also close your account at any time by contacting our support team, subject to settlement of any outstanding obligations.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact our support team first to resolve any concerns informally before pursuing formal legal action.

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated via email or through a notice on our platform. Your continued use of our services after such changes constitutes your acceptance of the revised terms.

If you have any questions about these Terms and Conditions, please contact us:

• Email:info@ascendcapitalbank.com
• Address: Ascend Capital Bank, London, United Kingdom
• Support Portal: Contact Support