Privacy Policy

To provide and maintain our banking services, we collect the following categories of information:

• Identity Information: Full name, date of birth, nationality, and government-issued identification documents
• Contact Information: Email address, phone number, postal address, and emergency contact details
• Financial Information: Employment details, income information, transaction history, and account balances
• Technical Information: IP address, browser type, device information, login timestamps, and session data for security monitoring
• Communication Data: Records of correspondence, support tickets, and feedback you provide

Your personal information is used exclusively for legitimate banking purposes:

• Opening, maintaining, and administering your bank accounts and related services
• Processing transactions, transfers, and payments securely
• Verifying your identity and conducting Know Your Customer (KYC) checks as required by financial regulations
• Communicating important account updates, security alerts, and service notifications
• Detecting and preventing fraud, money laundering, and other financial crimes
• Complying with legal obligations under UK banking regulations, including reports to the Financial Conduct Authority (FCA)
• Improving our services and user experience through anonymised analytics

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Regulatory Compliance: With financial regulators (FCA, PRA), tax authorities (HMRC), and law enforcement when required by law
• Service Providers: With carefully vetted third-party processors who assist in delivering our services (payment processors, identity verification, email services), bound by strict data protection agreements
• With Your Consent: When you explicitly authorise the sharing of specific information
• Legal Proceedings: When necessary to protect our rights, comply with court orders, or respond to legitimate legal processes

We implement robust, industry-leading security measures to safeguard your information:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for stored sensitive data including passwords and transaction PINs
• Two-factor authentication (2FA) for account access and high-value transactions
• Real-time fraud monitoring and anomaly detection systems
• Regular security audits and penetration testing by independent cybersecurity firms
• Strict access controls ensuring only authorised personnel can access customer data

Our platform uses cookies and similar technologies to:

• Essential Cookies: Maintain your authenticated session and remember your security preferences
• Functional Cookies: Store your language preferences and customised settings
• Analytical Cookies: Help us understand how our platform is used so we can improve the experience

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our services.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active Accounts: Data is retained for the duration of your account relationship with us
• Closed Accounts: Records are retained for a minimum of 7 years following account closure, as required by UK financial regulations
• Transaction Records: Maintained for at least 6 years in compliance with anti-money laundering legislation
• Communication Records: Retained for 3 years from the date of the last interaction

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your data, subject to regulatory retention requirements
• Right to Restriction: Request that we limit the processing of your data in certain circumstances
• Right to Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact our Data Protection Officer at the details below.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights:

• Data Protection Officer: dpo@thedevelopmentbankuk.com
• Address: Ascend Capital Bank, London, United Kingdom
• Support Portal: Contact Support

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.